Privacy Notice
This notice explains what information we collect, when we collect it and how we use this. During our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information.
Who are we?
Pinnacle Property and Homes Ltd. registered address at 128 City Road, London, EC1V 2NX. “we” take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
We are notified as a Data Controller with the Office of the Information Commissioner under registration number ZB920370 and we are the data controller of any personal data that you provide to us.
Our Data Protection Officer is Carolyn Edwards-Moore contactus@pinnaclepropertyandhomes.co.uk 01256 630929.
Any questions relating to this notice and our privacy practices should be sent to Carolyn Edwards-Moore contactus@pinnaclepropertyandhomes.co.uk 01256 630929
How we collect information from you and what information we collect
We collect information about you:
· From your completed web form.
· When you interact with our website.
· When you communicate with us via email, online, telephone, instant message or social media.
· When you sign up for promotional materials.
· When you connect or engage with us through social media.
· When we collect data from third parties or publicly available sources.
· When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.
· When we aggregate and centralize our data.
· When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes.
Landlords:
· Name, address, email address, telephone number.
· Property address and use (buy-to-let etc.).
Why we need this information about you and how it will be used
We need your information and will use your information:
· to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;
· to enable us to supply you with the services and information which you have requested;
· to carry out due diligence
· to analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer;
· for all other purposes consistent with the proper performance of our operations and business.
Sharing of Your Information
The information you provide to us will be treated by us as confidential and will be processed only by any third party, acting on our behalf, within the UK/EEA.
We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:
· If you are unable to make payments, your information may be disclosed to any relevant party assisting in the recovery of this debt.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Transfers outside the UK and Europe
Your information will only be stored within the UK and EEA
Where information is transferred outside the UK or EEA, we ensure that there are adequate safeguards in place to protect your information in accordance with this notice, including the following:
· decision by the Commission that the third country has adequate safeguards/ details of appropriate security provisions in place.
Security
When you give us information we take steps to make sure that your personal information is kept secure and safe.
How long we will keep your information
We review data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
Your Rights
You have the right at any time to:
· ask for a copy of the information about you held by us;
· require us to correct any inaccuracies in your information;
· make a request to us to delete what personal data of yours we hold; and
· object to receiving any marketing communications from us.
If you would like to exercise any of your rights above please contact us at contactus@pinnaclepropertyandhomes.co.uk
Should you wish to complain about the use of your information, we would ask that you contact us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information. The Information Commissioner’s contact details are noted below:
England:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk
Scotland:
The Information Commissioner’s Office – Scotland
Queen Elizabeth House, Sibbald Walk
Edinburgh, EH8 8FT
Telephone: 0303 123 1115
Email: Scotland@ico.org.uk
Wales
Information Commissioner's Office
2nd floor, Churchill House
Churchill way, Cardiff, CF10 2HH
Telephone: 0330 414 6421
Email: wales@ico.org.uk
Northern Ireland:
The Information Commissioner’s Office – Northern Ireland
10th Floor, Causeway Tower
9 James Street South
Belfast, BT2 8DN
Telephone: 0303 123 1114
Email: ni@ico.org.uk
The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.